Find answers about the Second Life program, how items are collected, restored, and returned to new homes.
Yes.
At this stage, the Second Life program accepts selected H&M Home items only. This helps ensure consistency, quality control and a smooth in-store process. standards.
All items go through a careful inspection and cleaning process.
Each piece is checked, cleaned, and restored when necessary before being placed back in store.
If an item cannot be reused, it is responsibly recycled or used for material recovery whenever possible.
The goal is always to reduce waste and extend the life cycle of materials.
Now Second Life is currently available in selected H&M Home stores in London.
Use the map above to find the nearest participating location.
Customers can bring small home decor items such as cushions, throws, curtains, lamps, vases, and decorative objects.
Items must be clean, safe, and in usable condition
Vouchers are issued in-store after your items have been reviewed and accepted by our team.
No, vouchers cannot be combined. Each voucher can be used individually on a full-price item.
If an item does not meet the quality or safety criteria, it will not enter the Second Life Collection and will not be eligible for a voucher.
Whenever possible, items are redirected to recycling or material recovery through H&M’s partner networks.
Our goal is to reduce waste and ensure every item is handled responsibly.
The program primarily accepts H&M Home products.
However, selected decor items from other brands may be accepted if they meet quality and safety standards.
There is no strict limit.
Customers are welcome to bring as many eligible home decor items as they wish.
All items will be inspected in store, and those that meet the program’s quality and safety criteria can enter the Second Life collection.
If an item does not meet the quality or safety criteria for resale, it will not enter the Second Life collection and no voucher will be issued.
Whenever possible, the item will be redirected to recycling or material recovery through H&M’s partner networks.
The goal is to minimize waste and ensure that products are handled in a responsible and sustainable way.
Yes. All items are inspected, professionally cleaned when necessary, and checked for safety before being offered for sale.
Yes. Prices are reduced compared to new products and depend on the condition of the item and its category.
Return policies may differ slightly from new products.
In most cases, Second Life items follow the standard H&M Home return policy.
As a thank you for giving your items a second life, you will receive a 15% H&M Home voucher.
Each accepted item grants one voucher, regardless of its condition.
To ensure fairness, a maximum of two vouchers can be issued per visit.
Vouchers are valid on full-price items only and cannot be combined with other promotions.
Our team is here to help.
Contact us to learn more about the Second Life program, participating stores, or how to bring your home decor items.